Return Policy

At Peacock Plume we take pride in the products we sell. We also consider you our most important asset. With this is mind, our top priority is that you are completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn or defective merchandise. Returned merchandise should include the packaging with tags attached and be in the same condition as when it was delivered to you.

Please note: Items on sale are not eligible for return, all sales final.

RETURNS

To return any item eligible for return, simply fill out the returns form attached to the packing slip enclosed with your order and follow the instructions below:

• Make sure to include the original packing slip / returns form. Without it, we cannot process your return.
• We must receive your return package within 30 days of the initial ship date. Returns received after 30 days will not be refunded.
• Returns received in worn condition and / or without tags attached will not be refunded.
• Shoes returned with any damage to the original shoebox will be considered worn and will not be refunded. Therefore, please place your shoes in their original box inside of a larger box before sending them back to us.
• Refunds can only be issued to your original payment method.
• Shipping is non-refundable.

If there is an issue with your order, please contact us at returns@peacockplume.com so we can make it right. Your satisfaction is very important to us!

EXCHANGES

Due to the nature of our business and the unique items we carry, exchanges are subject to availability.  We can only exchange an item for the same item in a different size. Please email us at exchanges@peacockplume.com and tell us which item and size you would like to exchange your original purchase with and we will check our stock and let you know if the exchange is possible.  If you receive notice from us that it is not possible, please follow the returns procedure above.  If we do have the item requested in stock, please return the item and we will happily ship you the exchange, free of charge, once we receive the original item from you. 

• Make sure to include the original packing slip / exchange form. Without it, we will not be able to process your exchange.
• We must receive your exchange package within 30 days of the initial ship date. Items received after 30 days will not be exchanged or refunded.
• Exchanges received in worn condition and / or without tags will not be refunded or exchanged.
• Shoes returned with any damage to the original shoebox will be considered worn and will not be refunded. Therefore, please place your shoes in their original box inside of a larger box before sending them back to us.
• Since we will not ship out the exchange until we receive the original purchase, please allow ample shipping time.
• You are responsible for the cost of shipping the item to us, but the re-shipment cost of the exchange order is free.

Please send returns and exchanges to:

Peacock Plume

Attn: Returns and Exchanges

5555 North Lamar Ste. L133

Austin, TX 78751